Refund Policy

We want you to be happy with MuseFrames. Subscriptions and credit packs are both paid through Waffo, and refunds are also returned by Waffo to the original payment method.

Self-service refund (prorated by usage)

Within 7 days of your latest subscription payment (first purchase or renewal) or credit pack purchase, you can click “Request a refund” under “Account Center → My subscription”. There's no review: the refund is submitted as soon as you confirm, and Waffo returns the money to your original payment method.

The refund is prorated by unused credits, minus the refund fee: refund amount = amount paid × (1 − credits used ÷ credits granted) − refund fee. For yearly subscriptions, the credits granted are counted over 12 months; sign-up bonus and invite reward credits are treated as used first, and credit pack credits as used last.

The refund fee is US$1 for USD orders and ¥7 for CNY orders — it's the per-refund processing fee the payment provider charges us. If the prorated amount doesn't cover the fee, a self-service refund isn't available.

After a subscription refund, this period's unused credits are taken back, your plan ends immediately and stops renewing, and your account switches to the Free plan. After a credit pack refund, the pack's unused credits are taken back; once all credit pack credits have been refunded, the credit pack benefits end.

A subscription can be refunded through self-service once per account, and each credit pack purchase once. For subscriptions that have changed plans or other special cases, please contact us and we'll process the refund manually under the same rules.

Other eligible refunds

If the Service is unavailable for an extended period for reasons attributable to us, you may request a refund proportional to the affected time.

Duplicate charges or incorrect amounts are refunded in full once verified.

Non-refundable cases

The payment was made more than 7 days ago, or all credits have been used (the prorated refundable amount doesn't cover the fee).

Accounts deactivated for violating the Terms of Service or the Acceptable Use Policy.

Tasks whose credits were already refunded automatically after a failed generation (the credits have been returned to your account and are not refunded again separately).

Cancel subscription

You can cancel auto-renewal at any time under “Account Center → My subscription”, and you can keep using your remaining credits until the end of the current billing period.

How to request a refund

For self-service refunds, see above. In other cases, email [email protected] or submit a ticket on the site (choose the “Billing & subscription” category), including your registered email address and order details. We will process your request within 3 business days.